.70% of all buying experiences are based on how customers feel they are being treated. Do your front end staff know how to respectfully and effectively serve your customers?
If you have millennials or younger in your employ, they may not have the tools to serve properly. Studies show that only 27% of them feel confident in their communication role at work. That is a big red flag if you own or manage a B2C business. Businesses need to adapt to the shifting workforce. Millennials have officially overtaken boomers in employment. Are you adapting to their needs? Managing these younger staff requires a different skill set than previously taught. 70% of millennials experience social anxiety. How is your business supporting its employees with this issue? Proper skills training and personal development opportunities for staff are now essential to business success.
If these stats concern you, contact me. I can help. I speak at events and provide in-house training for employees. I also offer coaching and consulting for business owners and managers to help them work with their front end staff effectively. It is my personal mission to help businesses enrich their corporate culture through small changes. My formula for success includes increased employee confidence and satisfaction, which creates greatly improved customer experiences and healthy bottom lines.